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Sinergify June ‘20 Version Release: Check Out What’s Latest

Sinergify, a connector for Salesforce and Jira integration, has already been a game-changer for companies that have invested in these platforms....

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Let’s Take a Deep Dive Into Sinergify’s Reporting Capabilities

How does your business measure the effectiveness of a business tool, and how are your business and employees benefiting from it?...

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The New and Improved Sinergify has Arrived With the Latest Version Release

With Sinergify’s May 2020 version release, a more powerful, intelligent, and adaptive Salesforce-Jira connector has arrived....

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Ensuring Higher Support Productivity and Exceptional Service Experience Simultaneously

Today, both consumers and companies are in the midst of a fascinating cultural renaissance as the traditional business landscape has changed....

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A Comprehensive Guide to Setting up Salesforce and Jira Integration

The integration of tools is not a new topic. It’s been practiced for years by companies worldwide. The aim of integrating tools is to reduce siloed interactions among teams, simplify complex workflows, and improve cross-functional collaboration....

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How to Select a Salesforce and Jira Connector that Aligns with Your Business

Presuming you already understand the importance of integrating Salesforce and Jira, let’s talk about selecting the right connector for Salesforce and Jira integration....

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Streamline Product Roadmap Through Salesforce Service Cloud and Jira Integration

Being a product manager has its perks, but the job is not without its challenges. Most of your time goes into product roadmapping and coordinating with multiple teams....

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6 Reasons to Use Sinergify

Sinergify—a Salesforce-Jira Connector—can help you achieve greater cross-functional collaboration between your various customer-facing and back-end teams....

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Seamlessly Integrate Salesforce Service Cloud and Jira

Jason manages a customer support team. His company specializes in developing property management software. The company serves more than 15,000 customers and its client base is rapidly expanding....

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3 Quick Steps: How a Support Agent Can Improve Customer Satisfaction Rate

Customers especially, millennials and Gen X, only seek help from a brand if they are not able to solve their issues on their own. But, if they reach out, they expect prompt and right answers....

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How Support Reps can Exploit Sinergify’s ‘Advanced Search’ for Higher Productivity

How often is that your support reps, in cases where technical assistance is required, escalate a customer case to the product/engineering team?...

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How to De-Stress Your Support Agents by Improving Collaboration With the Product Team

Customer support agents are always looking to find the right information. But the lack of proper tools/resources and the lack of collaboration with other teams stands in their way to attaining that....

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3 Ways to Boost Support-Engineering Collaboration to Increase CSAT

86% of employees and executives blame a lack of collaboration and ineffective communication for workplace failures...

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Salesforce Service Cloud and Jira Integration: What to Expect from an Optimum Connector?

89% of business buyers say they expect companies to understand their unique needs and expectations. From personalized marketing journeys to providing top-notch service experience and to better understanding a customer’s unique needs...

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Sinergify @ Dreamforce ’19: Be There for the Best Dreamforce Experience Ever

16 successful editions, one of the largest tech conferences, and with over 170,000 people expected to turn up at the 17th edition this year, Dreamforce–the annual Salesforce gala–has evolved astonishingly ever since its first edition in 2003...

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The Possible Ways to Integrate Salesforce® and Jira

Joel is the head of customer support at a leading cybersecurity software provider company and he manages a team of over 400 service reps. His team is one of the best performing teams within the company...

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Marketing: The Cross-functional Adhesive of Customer Experience

The market landscape for modern-day marketers is different from their predecessors. Connected customer experiences have become a touchstone in customers’ mind....

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The Changing Role and Dynamics of Customer Support in the Era of Connected Customer Experiences

An average customer now uses 10 different channels to communicate with companies. The usage of digital means (social media, online communities, etc.) for connecting with brands is booming....

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The Do’s for a Synergistic Workplace

In today’s competitive market, ‘Customer Experience’ is the king! If you are still trying to compete with pricing as your competitive differentiator, you are probably doing it wrong. 66% of customers are willing to pay more for a great experience. – State of the Connected Customer 2019 (Salesforce) Customer experience, however, is easily defined than […]...

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Close Deals Quicker by Enabling a 360-Degree View of Customers to Your Salespersons

Nonstop innovation and better information accessibility have made today’s business buyers more informed. Consumers, on average, use almost six touchpoints with nearly 50% regularly using more than four....

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Exemplary Inter-Team Collaboration: The New-Age Axiom for Business Success

You might agree that ‘Business Success’ is all that any business aims to achieve. So, why don’t we make it the central objective of any business? Giving each team a different goal is okay until this causes division....

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Maximize Teams’ Efficiency Without Forfeiting Effectiveness

The defining factors that are primal for the growth and success of any organization are efficient and effective teams. Every team lead/manager/head constantly tracks their team’s performance and keeps looking for ways to enhance it....

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How to Integrate Salesforce Sales Cloud and Jira Adeptly?

Sean is the sales manager at a video Platform as a Service (PaaS) provider based out of Boston. The only thing he keeps contemplating is how to achieve the sales target....

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