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How Support Reps can Exploit Sinergify’s ‘Advanced Search’ for Higher Productivity

How often is that your support reps, in cases where technical assistance is required, escalate a customer case to the product/engineering team?...

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Salesforce Service Cloud and Jira Integration: What to Expect from an Optimum Connector?

89% of business buyers say they expect companies to understand their unique needs and expectations. From personalized marketing journeys to providing top-notch service experience and to better understanding a customer’s unique needs...

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Sinergify @ Dreamforce ’19: Be There for the Best Dreamforce Experience Ever

16 successful editions, one of the largest tech conferences, and with over 170,000 people expected to turn up at the 17th edition this year, Dreamforce–the annual Salesforce gala–has evolved astonishingly ever since its first edition in 2003...

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The Possible Ways to Integrate Salesforce® and Jira

Joel is the head of customer support at a leading cybersecurity software provider company and he manages a team of over 400 service reps. His team is one of the best performing teams within the company...

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Marketing: The Cross-functional Adhesive of Customer Experience

The market landscape for modern-day marketers is different from their predecessors. Connected customer experiences have become a touchstone in customers’ mind....

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The Changing Role and Dynamics of Customer Support in the Era of Connected Customer Experiences

An average customer now uses 10 different channels to communicate with companies. The usage of digital means (social media, online communities, etc.) for connecting with brands is booming....

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The Do’s for a Synergistic Workplace

In today’s competitive market, ‘Customer Experience’ is the king! If you are still trying to compete with pricing as your competitive differentiator, you are probably doing it wrong. 66% of customers are willing to pay more for a great experience. – State of the Connected Customer 2019 (Salesforce) Customer experience, however, is easily defined than […]...

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Close Deals Quicker by Enabling a 360-Degree View of Customers to Your Salespersons

Nonstop innovation and better information accessibility have made today’s business buyers more informed. Consumers, on average, use almost six touchpoints with nearly 50% regularly using more than four....

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Exemplary Inter-Team Collaboration: The New-Age Axiom for Business Success

You might agree that ‘Business Success’ is all that any business aims to achieve. So, why don’t we make it the central objective of any business? Giving each team a different goal is okay until this causes division....

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Maximize Teams’ Efficiency Without Forfeiting Effectiveness

The defining factors that are primal for the growth and success of any organization are efficient and effective teams. Every team lead/manager/head constantly tracks their team’s performance and keeps looking for ways to enhance it....

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How to Integrate Salesforce Sales Cloud and Jira Adeptly?

Sean is the sales manager at a video Platform as a Service (PaaS) provider based out of Boston. The only thing he keeps contemplating is how to achieve the sales target....

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