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Harness the Potential of Salesforce-Jira Integration

For an organization, there are two things that play a major role in delivering quality customer support. The choice of systems and collaboration between teams. The choice of systems impacts a team’s productivity. Your tech stack is a building block that supports the growth of an organization. The seamless collaboration between teams makes communication within […]...

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Salesforce and Jira Integration: Your Key to Maximizing Organizational Productivity

With customers wanting proactive services and personalized interactions, businesses are gravitating more towards using top project management and CRM tools. And what could be better than using Salesforce, one of the most widely used CRMs in the world, with Atlassian’s project management tool – Jira? When you integrate these two systems, you can use them […]...

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Eliminate Tech Silos With Salesforce and Jira Integration

The global pandemic has forced many businesses to turn to virtual workspaces and depend heavily on technology. However, going digital comes with its own challenges. Tech silos are one of the biggest enemies for businesses that are more dependent on technology than ever before. The silos mentality crops up when there is a lack of […]...

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Integrate Salesforce and Jira With Sinergify’s Jira Plug-In

Teams that work together deliver enduring customer experiences. However, when teams use different tools at the workplace, it reduces productivity. In order to build cross-team collaboration and keep teams productive, you need to bring them on one single platform. Consider Salesforce and Jira, for example. While support/service teams use Salesforce, Jira is used by product/engineering […]...

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Integrate Salesforce and Jira With Sinergify

96% of customers say customer service is a crucial factor in their choice of loyalty to a brand.[i] If you want customers to stick with your brand, you need to provide them with exceptional service. And in order to do this, you need to know them inside out. To serve customers, businesses use best-in-class tools […]...

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How to Set up a Salesforce Jira Integration [Step-by-Step Guide]

Salesforce and Jira are the two most popular business tools that are used to increase business productivity and efficiency. While Salesforce provides a 360-degree view of the entire customer relationship, Jira enables your support team to track and resolve customer issues. However, many companies still use Salesforce and Jira as standalone applications. These technology silos […]...

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Powering Real-Time Two-Way Synchronization Between Salesforce and Jira

In today’s business environment, efficient data management is crucial for any successful company, and CRM systems have become essential tools among businesses of all sizes.   However, apart from CRM systems, many organizations also collect and manage data through project management tools such as Jira.   But, adding more platforms to your tech stack can cause greater […]...

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Automate Your Operations by Integrating Salesforce and Jira

Automation is possible in nearly all business processes. In fact, according to Gartner, 89% of general accounting operations and 72% of financial controlling and external reporting can also be automated. Automating business processes improves overhead costs, reduces hours wasted on repetitive tasks, and increases overall productivity. Several organizations are automating business processes by investing in […]...

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Integrating Salesforce & Jira for a Secure Bidirectional Sync

Customers want personalized experiences. In order to give customers what they want, you need to integrate the tools your teams use to serve them. Integrating Salesforce and Jira enables you to break free of siloed communication and build cross-team collaboration. In this blog post, you’ll learn more about what to keep in mind when integrating […]...

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Migrating Your Existing Salesforce and Jira Integration to Sinergify

Migration process, ugh! That’s the usual expression when we hear about switching from one technology or tool to another. And that’s because transitioning to a new ecosystem is never easy to adapt to when you are used to the existing systems and processes. Adaptation is, however, just one challenge. The other major challenge in the […]...

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How to Minimize Hidden Costs Incurred by the Lack of Collaboration

Do you feel like your productivity or your team’s is getting affected due to a lack of collaboration with another team? If that’s the case, you are not the only one enduring the repercussions of a lack of cross-team collaboration. Lately, It has become a key challenge for companies from around the world, and they […]...

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Sinergify Version Release 3.0: Check Out What’s Changed

Sinergify’s latest version release 3.0 is now live! Full of cool new updates and some amazing new features, Sinergify V3.0 is now available on Salesforce AppExchange....

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6 Reasons Why Your Business Needs to Integrate Salesforce with Jira

Businesses are leaving no stone unturned to delight their new-age, savvy customers. For that, brands are switching to best-in-class technologies like CRM, project management, and other collaboration tools to improve business processes and create better customer experiences. When we think of CRMs, we think of Salesforce as it is the world’s #1 CRM platform. And […]...

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Investing in Salesforce and Jira Integration: Is It Worth It?

It goes without saying that every investment a business makes is done strategically for the business to profit from. Any business in the world would want to drive value from any investment they make, be it functional, operational, or financial....

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Sinergify V2.0 Release is Now Live: Check out What’s New

Sinergify’s v2.0 product release is now live. With this, Sinergify has achieved yet another milestone. It has now become the only Salesforce-Jira connector in the market to offer the linking of multiple Jira instances with a single Salesforce Org....

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Integrating Single Salesforce Org With Multiple Jira Instances

As we all know, Salesforce is a CRM platform and organizations use it for storing and managing customer data, tracking customer activities, and performing numerous other customer data-related activities....

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Automating Case Management for Quickened Case Resolution Cycle

Business process automation has been one of the most successful investments in recent years. A UiPath survey in collaboration with The Economist Intelligence Unit corroborates this statement. 73% of respondents in the survey are very or entirely satisfied with the benefits resulting from automation. The upshot? Well, it is safe to say that business process […]...

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Sinergify: Tailor Your Unique Business Needs into Salesforce and Jira Integration

Most businesses will agree that it is imperative to go the extra mile to deliver a personalized experience to their customers. But why is personalization important? The dynamics of the business world are ever-evolving. Where no two businesses, their needs, and processes are similar, having access to personalized software can be a game-changer. A personalized […]...

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Sinergify June ‘20 Version Release: Check Out What’s Latest

Sinergify, a connector for Salesforce and Jira integration, has already been a game-changer for companies that have invested in these platforms....

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Let’s Take a Deep Dive Into Sinergify’s Reporting Capabilities

How does your business measure the effectiveness of a business tool, and how are your business and employees benefiting from it?...

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The New and Improved Sinergify has Arrived With the Latest Version Release

With Sinergify’s May 2020 version release, a more powerful, intelligent, and adaptive Salesforce-Jira connector has arrived....

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Ensuring Higher Support Productivity and Exceptional Service Experience Simultaneously

Today, both consumers and companies are in the midst of a fascinating cultural renaissance as the traditional business landscape has changed....

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A Comprehensive Guide to Setting up Salesforce and Jira Integration

The integration of tools is not a new topic. It’s been practiced for years by companies worldwide. The aim of integrating tools is to reduce siloed interactions among teams, simplify complex workflows, and improve cross-functional collaboration....

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How to Select a Salesforce and Jira Connector that Aligns with Your Business

Presuming you already understand the importance of integrating Salesforce and Jira, let’s talk about selecting the right connector for Salesforce and Jira integration. When it comes to integrating Salesforce and Jira, there are a number of connectors available, but which one will be the best suited for your business? If you want to quickly understand […]...

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Streamline Product Roadmap Through Salesforce Service Cloud and Jira Integration

Being a product manager has its perks, but the job is not without its challenges. Most of your time goes into product roadmapping and coordinating with multiple teams. As product managers, you might agree that it’s all about achieving the right product-market fit. Building a product that meets your customers’ needs is not easy. One […]...

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6 Reasons to Use Sinergify

Sinergify—a Salesforce-Jira Connector—can help you achieve greater cross-functional collaboration between your various customer-facing and back-end teams. If your organization is highly invested in Salesforce and Jira ecosystem, the connector enables bidirectional, secure, flexible, and scalable integration of both the platforms. The connector fosters better collaboration and seamless information exchange. Thus, helping an organization become more […]...

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Seamlessly Integrate Salesforce Service Cloud and Jira

Jason manages a customer support team. His company specializes in developing property management software. The company serves more than 15,000 customers and its client base is rapidly expanding. On a typical day, Jason’s team receives approximately 100 cases and the number increases by 100% post any product update. To log, resolve, and track them, the […]...

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3 Quick Steps: How a Support Agent Can Improve Customer Satisfaction Rate

Customers especially, millennials and Gen X, only seek help from a brand if they are not able to solve their issues on their own. But, if they reach out, they expect prompt and right answers. Research says 91% of customers who are not satisfied with your services will not do business with you again. Are […]...

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How Support Reps can Exploit Sinergify’s ‘Advanced Search’ for Higher Productivity

How often is that your support reps, in cases where technical assistance is required, escalate a customer case to the product/engineering team?...

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How to De-Stress Your Support Agents by Improving Collaboration With the Product Team

Customer support agents are always looking to find the right information. But the lack of proper tools/resources and the lack of collaboration with other teams stands in their way to attaining that. Since most organizations use multiple tools to collaborate and exchange information within departments, signing in to each knowledge source to extract essential information […]...

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3 Ways to Boost Support-Engineering Collaboration to Increase CSAT

86% of employees and executives blame the lack of collaboration and ineffective communication for workplace failures. Organizational silos are one of the driving forces behind employee burnout and customer frustration. Dismantle the silos and make your employees feel connected! Two major stakeholders that need your immediate attention are your support and engineering teams. Your support […]...

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Salesforce Service Cloud and Jira Integration: What to Expect from an Optimum Connector?

89% of business buyers say they expect companies to understand their unique needs and expectations. From personalized marketing journeys to providing top-notch service experience and to better understanding a customer’s unique needs...

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Sinergify @ Dreamforce ’19: Be There for the Best Dreamforce Experience Ever

16 successful editions, one of the largest tech conferences, and with over 170,000 people expected to turn up at the 17th edition this year, Dreamforce–the annual Salesforce gala–has evolved astonishingly ever since its first edition in 2003...

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The Possible Ways to Integrate Salesforce® and Jira

Joel is the head of customer support at a leading cybersecurity software provider company and he manages a team of over 400 service reps. His team is one of the best performing teams within the company...

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Marketing: The Cross-functional Adhesive of Customer Experience

The market landscape for modern-day marketers is different from their predecessors. Connected customer experiences have become a touchstone in customers’ mind....

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The Changing Role and Dynamics of Customer Support in the Era of Connected Customer Experiences

An average customer now uses 10 different channels to communicate with companies. The usage of digital means (social media, online communities, etc.) for connecting with brands is booming....

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The Do’s for a Synergistic Workplace

In today’s competitive market, ‘Customer Experience’ is the king! If you are still trying to compete with pricing as your competitive differentiator, you are probably doing it wrong. 66% of customers are willing to pay more for a great experience. – State of the Connected Customer 2019 (Salesforce) Customer experience, however, is easily defined than […]...

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Close Deals Quicker by Enabling a 360-Degree View of Customers to Your Salespersons

Nonstop innovation and better information accessibility have made today’s business buyers more informed. Consumers, on average, use almost six touchpoints with nearly 50% regularly using more than four....

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Exemplary Inter-Team Collaboration: The New-Age Axiom for Business Success

You might agree that ‘Business Success’ is all that any business aims to achieve. So, why don’t we make it the central objective of any business? Giving each team a different goal is okay until this causes division....

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Maximize Teams’ Efficiency Without Forfeiting Effectiveness

The defining factors that are primal for the growth and success of any organization are efficient and effective teams. Every team lead/manager/head constantly tracks their team’s performance and keeps looking for ways to enhance it....

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How to Integrate Salesforce Sales Cloud and Jira Adeptly?

Sean is the sales manager at a video Platform as a Service (PaaS) provider based out of Boston. The only thing he keeps contemplating is how to achieve the sales target....

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