Integrating Multiple Jira Instances With a
Salesforce Org
Industry: Manufacturing
The customer is a leading provider of scalable development and DevOps solutions. After the acquisition of five organizations, they wanted to use one Salesforce instance to handle customer issues.
The customer wanted to minimize the time and resources required to integrate multiple Jira instances. With Sinergify, they are now able to:
- Adapt to New Acquisitions
- Auto-Migrate Data From Salesforce
- Create a Common Support Instance
- Integrate Multiple Jira Instances
Migrating to Sinergify for Effective
Salesforce-Jira Integration
The customer is a leading provider of lease cycle automation software.
The connector they were using for integrating Salesforce and Jira was expensive. The customer was also unable to customize it as per business requirements.
Therefore, they were looking for a solution that would be cost-effective and customizable according to requirements.
With Sinergify, the customer is now able to:
- Automate Business Processes
- Build Inter-Team Collaboration
- Migrate With Zero Data Loss
Industry: Hi-Tech
Enabling Inter-Team Collaboration By Integrating
Salesforce & Jira
Industry: Telecommunications
The customer is a leading IT technology provider. While their customer support team uses Salesforce for case management, their engineering team manages projects on Jira.
They wanted a solution that would automate data flow in Salesforce and Jira and empower their support and project management teams.
With Sinergify, they are now able to:
- Eliminate Manual Tracking of Spreadsheets
- Establish Communication Between Teams
- Track Replaced Products and Components
Integrating Custom Salesforce Objects and Jira
The customer is a leading provider of cloud-based applications, as well as a search experience cloud platform.They were finding it difficult to manage customer requests due to the lack of collaboration within engineering teams.
The customer was on the lookout for a solution to simplify customer request handling and improve team collaboration.
This meant integrating Salesforce and Jira. With Sinergify, they are now able to:
- Reduce Employee Burnout by 70%
- Reduce Manual Work by 50%
- Increase Opportunity Conversion By 2X
Industry: Hi-Tech
Improved Efficiency and Faster Problem-Solving
Industry: Finance
The customer is a Software-as-a-Service (SaaS) provider. They have their community hosted on Salesforce, and use Service Cloud to manage support.For operations such as issue tracking and project management, their teams use Jira.
They were looking for a solution that would enable them to integrate Salesforce and Jira effectively. With Sinergify, they are now able to:
- Increase Employee Productivity
- Improve Case Resolution Time
- Reduce Customer Churn
- Enhance Service Quality
Integrating Salesforce and Jira for
Enhanced Teamwork
The customer is a leading provider of data management software and products.Their customer support and project management teams were facing delays since they were using different platforms.
They were looking for a solution that would enable them to integrate Salesforce and Jira in accordance with business requirements. With Sinergify, they are now able to:
- Improve Cross-Team Collaboration
- Reduce Manual Effort
- Improve Inter-Team Transparency
- Tailor Products According to Requirements
Industry: Business Services
Improved Customer Idea Management with
Ideas and Jira Integration
Industry: Hi-Tech
The customer is a leading provider of data management software and products.With constant switching required between Salesforce and Jira, they were finding idea management to be a challenge.
The customer wanted to integrate the ‘Ideas’ object with Jira and streamline idea management in their community. With Sinergify, they are now able to:
- Simplify Idea Management
- Enhance Customer Engagement
- Improve Business Performance
- Build Customer-Centric Products
