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Integrate Salesforce & Jira
With Sinergify
For Better Cross-Team Collaboration
Trusted By Leading Global Brands
Take Cross-Team Collaboration to a Whole New Level
Supercharge Efficiency and Elevate Customer Experiences With Sinergify – A Salesforce Jira Connector
Integrating Salesforce and Jira gives you strong insight into the buyer’s journey stage, as well as customer expectations. This enables you to reduce the time and effort required to solve customer issues, and build a highly-personalized approach to customer support. At Grazitti, we’ve built Sinergify, a Salesforce Jira connector. It enables you to combine the power of Salesforce and Jira, break free from siloed communication, and build cross-team collaboration.
With fast-paced product development, Sinergify has recently launched Sinergify Assist, which offers AI-based recommendations to agents that surface similar Cases. By mapping historical data quickly, it enables informed decision-making for faster case resolution.
When paired with Salesforce’s Agentforce, which automates routine tasks and customer interactions, Sinergify enhances functionality by enabling end-to-end case resolution, improved case management, and multi-channel support. This combination allows agents to efficiently handle routine inquiries and engage across multiple channels, freeing them to focus on more strategic tasks.
Automate Workflows & Deliver Effective Customer Support With Salesforce Jira Integration
Sinergify, a Salesforce Jira integration solution, enables custom development and automation by leveraging data from business-critical tools. Its advanced features:
Get support for as many as 18 languages and view the admin panel in the language of your choice
Enable a two-way flow of data and auto-sync comments and attachments with Salesforce Jira Connector
Get compatibility with Classic, as well as Lightning Experience (LEX) in Salesforce
Avail support for standard and custom objects & synchronize as many objects as you require with Salesforce Jira Connector
Get reporting capabilities to analyze the number of Salesforce cases escalated as Jira issues
Get advanced search for existing Jira issues as well as a comprehensive view of the results page
Watch How Sinergify Benefits Your Business Requirements
- 75% customers say their Case SLAs and overall Support Experience have improved post-Sinergify implementation.
- 80% customers rated 5 stars for the user-friendliness of Sinergify for connecting and managing Salesforce and Jira.
- 95% customers rated 4 stars for the accuracy and timeliness of data synchronization between Salesforce and Jira using Sinergify.
- 83% people rated a full score for the adaptability of Sinergify across teams in their organization.
* Metrics reported by our customers through an internal survey.
Key Pillars of Sinergify – The Ultimate Salesforce Jira Integration Solution
With a focus on accessibility, scalability, cost-effectiveness, quick implementation, and seamless integration, we’ve built Sinergify – A Salesforce Jira connector to streamline and simplify customer relationship management. Once you configure and set up the Salesforce Jira connector as per business requirements, almost everything can be automated.
100%
- Reduction in Manual Data Entry
and Synchronization - Decrease in Process Turnaround Time
- Increase in Real-Time Access to
Integrated Data
99%
- Fall in Errors and Associated Costs
- Improvement in data privacy and
security measures
Experience the Power of Salesforce Jira Integration
Sinergify: An Industry Leader on Top Cloud Integration Marketplaces
Customer Speak From AppExchange
Enhanced Data Visibility & Improved Customer Insights
Top Salesforce Jira Integration Use-Cases With Sinergify
Create Jira Issues
from Salesforce
Sync Attachments
& Comments
Search & Link Jira Issues
From Salesforce
Centralize Updates on Salesforce
& Jira Side
Link Multiple Jira Instances
With Salesforce
View Salesforce Insights With the
Jira Plugin
Trusted by Customers Across Industries
Why Choose Sinergify for Salesforce Jira Integration
Certified Experts
We have a team of Salesforce & Jira developers and consultants who will assist you with implementation and support.
No Code Integration
Achieve seamless Salesforce Jira integration without any coding to empower users of all technical backgrounds and ensure faster time to market.
Product Customization
Set-up a personalized product, whether it is one-way synchronization, custom buttons, or a new dashboard.
Security Compliance
Get a Salesforce-native app and use the REST API for data transfer. Maintain compliance with GDPR, HIPAA, and more.
Free Trial: Begin Your Journey
- Available for Cloud & On-Premises Versions of Jira
- Unlimited Users
- Highly Customizable
- Jira Issue Management from Salesforce
- Advanced Reporting
Start Free Trial
Featured Resources
Press Release
Sinergify Garners Spotlight on Salesforce Ben for Revolutionizing Salesforce Jira Integration
Explore More
Press Release
Grazitti Interactive Announces a New Addition to Sinergify – Zendesk-Jira Plugin
Explore MoreFrequently Asked Questions
A connector enables you to seamlessly integrate Salesforce and Jira, and improve collaboration,
productivity, and customer support.
Here are some of the benefits of using a connector for Salesforce Jira integration:
- Seamlessly Connect Salesforce and Jira: A connector enables you to create Jira issues from Salesforce, link Salesforce records in Jira, and synchronize comments and attachments between the two platforms.
- Automate Business Processes: A connector can be used to automate a wide range of business processes, such as creating Jira issues from Salesforce cases, updating Jira statuses based on changes in Salesforce, and notifying customers of Jira updates.
- Strengthen Team Collaboration: A connector makes it easy for teams to collaborate across Salesforce and Jira. You can use the connector to create a shared view of customer data, track progress on issues, and communicate with each other in real-time.
Here’s how you can create a new Jira ticket from a Salesforce case record:
Step 1: From your Salesforce instance, go to the case record for which you want to create a Jira ticket.
There are two ways to create a Jira ticket from Salesforce.
For more details, visit this link.
You can reach out to Team Grazitti for support and discuss your use cases. We have 200+ certified Salesforce developers and consultants who can assist you with your Salesforce Jira integration implementation and requirements.
This feature enables you to link multiple Jira instances with your Salesforce Org. The authentication and
configuration of the instances can be controlled from Admin Settings in Sinergify.
For more details, visit this link.
Learn more about setting up a Salesforce Jira integration, in the complete guide.
