Integrating Salesforce and Jira gives you stronger insights into the buyer’s journey stage, as well as customer expectations.
This enables you to minimize the time and effort required to solve customer issues, and build a highly-personalized approach to customer service and support.
At Grazitti, the Salesforce and Jira experts have built Sinergify!
The connector enables you to combine the power of Salesforce and Jira, in order to break free from siloed communication, and build collaboration across teams.
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The tool was exactly what we need in order to sync between Jira to SF. After the first configuration with the support’s help, the daily work is simple and it is easy to configure new projects.
The data from Jira is stored in new SF objects, which makes it easy to understand and manage.
The support team is great, professional, and very dedicated to the work.
We added our own custom code to update the case with specific logic. The support team helped us a lot to assist with difficulties that came up during the upgrade.
It works well bidirectionally for all updates in Jira including comments, filed updates, and file attachments. Their one-time installation service was also useful to save my time and their support is very responsive! This is a really good product and service.
The tool does exactly what we need and is very easy to configure and manage on our own after implementation. The dev team were great to work with and are very responsive to any inquiries post deployment. Their support team has also been quick to respond and offer solutions when issues did arise.
Out of the box this solution provided about 75% of the functionality we needed. The dev/management team is highly responsive to our needs and worked with us to enable about 20% more (so far) of what we required.
With customers wanting proactive services and personalized interactions, businesses are gravitating more…
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