How Salesforce Experience Cloud and Jira Integration Revolutionize Support Efficiency & Delight Customers
Improved Customer Support and Reduced Friction
Disconnected systems can create communication gaps between customer-facing teams (Salesforce Experience Cloud) and internal teams (Jira), hindering issue resolution. Integrating these platforms fosters smoother collaboration and empowers sales reps to track customer issues directly within Jira. This real-time visibility leads to faster updates for customers and a streamlined support experience.
Increased Customer Satisfaction and Loyalty
With a unified view of customer interactions and related issues, support and engineering teams can deliver more efficient and informed assistance. Sales reps can use information from Jira to keep customers updated on the status of their issues, resulting in greater customer satisfaction.
Increased Productivity and Streamlined Workflow
Experience Cloud and Jira integration automates manual data entry tasks between the two platforms, freeing up valuable time for employees to focus on more strategic work. For instance, creating Jira issues directly within Salesforce Experience Cloud eliminates the need for duplicate data entry .
Experience Seamless Salesforce Experience Cloud-Jira
Integration With Sinergify
Where Customer Support Meets Operational Efficiency for Unparalleled Business Success
Sinergify provides a robust platform for integrating Salesforce Experience Cloud and Jira, offering features such as bi-directional data sync, automated workflows, and customizable mappings.
By leveraging Sinergify’s capabilities, you can empower your teams to collaborate effectively, streamline issue management, and deliver exceptional customer experiences.
How Sinergify Optimizes Issue Tracking & Communication
Prioritizing customer experience is crucial. When your customers face issues, they expect swift and effective resolutions. Sinergify, a powerful connector to integrate Salesforce Experience Cloud (formerly Community Cloud) and Jira, empowers you to deliver on these expectations with ease.
Issue Tracking and Resolution
Sinergify facilitates integrating Salesforce Experience Cloud and Jira by linking community-raised issues directly with Jira, facilitating smooth communication between support managers and users. It automates the creation of Jira tickets from user-reported issues in the community, eliminating manual data entry and saving time for customers and support agents alike.
Real-Time Visibility into Jira Status
Sinergify empowers customers with real-time insights into the status of their Jira tickets directly within the community platform. This eliminates the need to wait for separate updates or navigate between systems. Sinergify displays linked Jira ticket information, including current status and support team updates, providing customers with transparency and peace of mind throughout the resolution process.
Create Products that Your Customers Want
Amplify the Voice of the Customer (VoC) to your product managers. Your online community serves as a platform for customers and partners to share problems, use cases, and desired new features. The VoC team validates these ideas, which are then synced within Jira. The Jira team updates the idea request, and the Salesforce case status is simultaneously synced with Jira, ensuring both teams stay on the same page.
