Zendesk and Jira integration creates a seamless flow between Zendesk Support tickets and Jira issues. When Zendesk and Jira are properly integrated, it can help bridge the gap between customer support and development teams. This can result in more efficient collaboration due to automatic information exchange.
Experts at Grazitti Interactive have developed a new custom Sinergify plugin – Zendesk and Jira connector. As the most comprehensive and adaptable synchronization tool for service desks and issue trackers, it synchronizes ticket data across Zendesk and Jira.
You can create Jira issues directly from the Zendesk Support tickets detail page.
Users can sync comments to Jira and have the option to manually add comments. They can also add custom comments to Jira issues without adding them to Zendesk tickets.