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Easily Configurable

Define business rules and processes ensuring rightful access to information across teams
  • Define and allocate Jira projects from the connector
  • Define and add mandatory fields to be filled in Salesforce before creating a Jira Issue
  • Assign rules to enable automatic arrangement of Jira issues under the right project in Jira instance

Manage Jira Issues Effectively

Track and manage end-to-end activities on Jira issues without leaving your Salesforce instance
  • Create and update all Jira issues from Salesforce
  • Link an existing Jira issue with the Salesforce case
  • Have full control over the view rights over case comments and attachments
  • Get an advanced search feature to find the issues attached using Salesforce case number
  • View an exact replica of Jira in Salesforce
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Control Bi-directional Synchronization

Enable a seamless, secure two-way flow of information
  • Control the comments and attachments to be shared between the teams
  • Enable auto syncing of all attachments and comments from Salesforce to Jira

Multiple Object Syncing

  • Integrate any standard or custom object with any product of Jira
  • Sync as many objects as you want (Up to 10)
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Rich Report

Gain insights into the cases linked with Jira issue
  • This feature enables you to get an accurate number of tasks performed, like
    • Total number of cases escalated
    • Total number of ideas generated
    • And many more...
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support-team

Connectivity Medium

Viable with all Salesforce and Jira versions
  • Salesforce
    • Salesforce Service Cloud
    • Salesforce Sales Cloud
    • Salesforce Platforms
    • Salesforce Marketing Cloud
    • Salesforce Community Cloud
  • Jira Products (On Cloud and On-Premises)
    • Jira Software
    • Jira Service Desk
    • Jira Core
    • Jira Ops

On-demand Integrations

Not using Jira? Connect your Salesforce instance with tools of your choice such as
  • ZebraPlan
  • VersionOne
  • Telerik TeamPulse
  • ActiveCollab
  • Clarizen
  • and more...
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Capitalize on effective collaboration and better productivity!