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Salesforce Service Cloud and Jira Software

Escalate Cases for Swifter Resolution

Hasten the process of case closure. The integration enables support reps to directly escalate cases that require assistance from the engineering team, without leaving Salesforce. They also can update cases and track the case progress. Thus, making the case resolution process swifter than ever.

Prioritize Issues to be Resolved

Enable your engineering team to better prioritize issues. The integration enables the admin to define a set of rules based on which issues will be prioritized. Thus, helping the engineering team to resolve issues based on a defined criterion.


Service + Engineering

Better, Efficient Case Resolutions


Service + Product

Customer-Centric Product Roadmapping

Share Feature Requests With Product Managers

Build a bridge between the customers and product makers. The integration lets your support team share the features and product ideas that your customers are asking for, streamlining the product roadmap based on what your customers want.

Salesforce Service Cloud and Jira Core

High Impact Interactions to Deliver Superior Experience

Analyze the customer journey and explore the possibility to up-sell or sell add-ons. Let your marketing team quickly share marketing collateral with the service team whenever the need arises. The service team can also easily share insights with marketing to run a campaign focussing on a specific pain point.


Service + Marketing

Impactful Marketing & Improved Customer Experience

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Native to Salesforce
Integrates with all Salesforce Objects
Lightning Ready
100% Controlled and Secure Syncing