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Grazitti Interactive Announces the Release of Sinergify 5.0

Mountain View, CA | June 19, 2023 – Grazitti Interactive, global digital services provider and innovation leader, recently announced the availability of new features in Sinergify.

One among a range of solutions the company provides to enable businesses to drive a higher ROI from their investment in Salesforce, Sinergify helps users effectively integrate their CRM platform, such as Salesforce or Zendesk, with Jira.

Expressing his delight at the development, Alok Ramsisaria, CEO, Grazitti Interactive, said, “At Grazitti, we build products that enable businesses to drive growth with organizational synergy. This release is just one of a series of steps we are taking to ensure that support and engineering teams drive value from their Sinergify experience.”

Highlights of the Update

Sinergify now enables teams to:

  • View Jira details in Salesforce with fewer clicks on 5 newly added tabs
  • Leverage data from 3 new Jira features in Salesforce – time tracking, history tracking, feed tracking
  • Get improved capturing of error logs
  • Link multiple issues via search
  • Toggle off the Potential Results Section on the Create Jira screen
  • Enhancement on Feed
  • Enable bidirectional sync, i.e., from Jira to Salesforce objects

About Sinergify

Salesforce-native & Lightning-ready, Sinergify enables you to break free from siloed communication & build collaboration across teams by integrating your CRM platform, such as Salesforce or Zendesk, with Jira. It helps you integrate both standard and custom objects in Sales, Service, and Community Cloud, as well as the on-premises and cloud versions of all Jira products, such as Core, Software, Ops, and Service Desk.

About Grazitti Interactive

A global innovation leader, Grazitti designs, deploys, and delivers digital engines that power business growth. Founded in 2008 and headquartered in India, we provide solutions for Salesforce customization, online community development, marketing automation, analytics, and web design & development. Grazitti serves the digital innovation needs of over 1000 global customers, including many Fortune 500 companies across technology, banking & financial services, healthcare, and travel.