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Integrate Salesforce and Jira With Sinergify

by Prakriti Kaushik on Apr 13, 2022 in JIRA, Salesforce

96% of customers say customer service is a crucial factor in their choice of loyalty to a brand.[i]

If you want customers to stick with your brand, you need to provide them with exceptional service. And in order to do this, you need to know them inside out.

To serve customers, businesses use best-in-class tools for project management, as well as CRM. And that’s great!

However, challenges arise when teams have to keep switching between different tools. For instance, Salesforce and Jira.

This affects team coordination and productivity. Integrating Salesforce and Jira enables you to break free from silos and build cross-team collaboration.

Read on to learn more.

Integrating Salesforce & Jira: The Benefits

Enhance Customer Experience

Salesforce and Jira integration equips support and product teams with relevant data from Salesforce cases and Jira issues.

With this data, teams can make sure that cases and queries are handled quickly, improving average case resolution time.

Save Time

Managing time becomes difficult when teams use different tools and do not have a unified view of data.

Salesforce and Jira integration enables you to save time by automating processes and workflows.

Improve Productivity & Efficiency

With Salesforce-Jira integration, data is synced automatically with both platforms, which makes sure you have everything you need in one place.

When teams spend less time on manual operations, they focus more on productive tasks and make better decisions.

Sinergify: Salesforce-Jira Integration Made Easy


Sinergify is a Salesforce-Jira connector that enables support and product teams to automate workflows and deliver a top-notch customer experience.

For instance, you can fetch Jira reports from Salesforce without needing to switch between the two platforms.

And there’s more!

Let’s look at some of the features that Sinergify comes packed with.

Salesforce-Native and Lightning-Ready

Sinergify is native to Salesforce and compatible with Lightning Experience. In addition to this, the connector is compatible with Salesforce Classic.


Sinergify is highly customizable. You can define field mappings and rule/process workflows as well as sync Jira with Salesforce.

Multilingual Support

The Salesforce-Jira connector supports 18 languages supported by Salesforce. You can view the admin panel in the language you have selected.

Bidirectional Synchronization

With Sinergify, you get a secure, two-way flow of data between Salesforce and Jira, as well as auto-synced comments and attachments.

Compatibility with Multiple Salesforce Objects

Sinergify supports multiple object syncing, which enables you to integrate standard and custom objects. On top of this, you can sync as many objects as you want.

Wrapping Up

Tools like Salesforce and Jira work best together. With Sinergify, you can sync data between the two platforms in real-time.

The connector helps teams collaborate and streamline communication. Besides, you can personalize the connector to cater to business needs.

The result?

No more communication barriers! No more departmental silos!

Interested in Salesforce-Jira integration? Let’s Talk!

Integrating Salesforce and Jira will fast-track your journey towards delivering a personalized customer experience.

If you want to make the most of Salesforce and Jira according to business needs, Grazitti can help.

Just drop us a line at [email protected] and our CRM experts will take it from there.


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