Sinergify’s June’20 Version Release is Now Available
Sunnyvale, CA | May 31, 2020 – Sinergify announces the general availability of its June’20 version release from June 1, 2020. The updated version is also available on Salesforce AppExchange.
There are some significant upgrades that have been introduced in Sinergify’s June’20 version release. Aside from the general improvements and bug fixing, many new use cases and features have been introduced in the product.
The new product version release is focused on improving operational workflows of Sinergify to enhance the functional efficiency of teams and cross-functional collaboration.
Expressing his views on the development, Alok Ramsisaria—the CEO of Grazitti Interactive (parent organization of Sinergify)—said, “I am so glad about the pace at which Sinergify is evolving, thanks to the love we are receiving from our customers and prospects. With the new version release, Sinergify offers more to improve the operational efficiency of teams. More exciting updates to follow in the coming days.”
Some key highlights of the new version release are as follows:
1. Improved View of Search Result
Earlier, when a user searched for a Jira issue, only 5 columns of various field details were visible on the search result page. Now, it is enabled for users to view as many columns as they want based on mapped fields in Jira.
2. Bidirectional Attachment Syncing
Earlier, syncing of attachments in Sinergify was one-way (Salesforce to Jira) but now the syncing of attachments is bidirectional (Salesforce to Jira and vice-versa).
3. Change Jira Status/Transition from Salesforce
Users can now change the status of Jira issues right from Salesforce. Also, Jira transitions, which include screens asking for additional information to change the Jira status, can be handled in Salesforce as well.
4. Feed Item Control
This feature enables users to link a case or any other object (based on field mapping) to a Jira issue and send comments & attachments simply using a hashtag from the feed on the case detail page.
Sinergify—powered by Grazitti Interactive—is a Salesforce and Jira connector that allows tight integration of both instances. Irrespective of what Salesforce product you use–Sales, Service, Community Cloud (both custom and standard objects), it can be integrated with all the Jira products (Core, Software, Ops, Service Desk) hosted on both on-premises and cloud versions.