Integrating Salesforce and Jira gives you stronger insights into the buyer’s journey stage, as well as customer expectations.
This enables you to minimize the time and effort required to solve customer issues, and build a highly-personalized approach to customer service and support.
At Grazitti, the Salesforce and Jira experts have built Sinergify!
The connector enables you to combine the power of Salesforce and Jira, in order to break free from siloed communication, and build collaboration across teams.
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This product checks all the boxes in our need to interface Jira and Salesforce and exceeds expectations in the ability to configure it to meet our business needs. The support team has been nothing short of excellent in response time and willingness to jump in and help us out. We are in a migration from on-prem Jira to the cloud and they jumped right in and helped us leverage their tools to make that transition as seamless as possible.
The headline sums it up. Our team was looking for a tool that enabled our service cloud users to create and link Jira tickets from Salesforce and this has worked exactly as expected for us. The Jira plugin is extremely easy to set up and the developer’s support has also been amazing. Super quick to respond and detailed answers to questions we’ve had.
The Sinergify team was extremely easy to work with. They assisted with migration from the Jira server to the cloud with the required reconnecting Sinergify to our SF instance. They worked over the weekend, and they created additional documentation and followed up.
The tool was exactly what we need in order to sync between Jira to SF. After the first configuration with the support’s help, the daily work is simple and it is easy to configure new projects. The data from Jira is stored in new SF objects, which makes it easy to understand and manage.
The support team is great, professional, and very dedicated to the work.
We added our own custom code to update the case with specific logic. The support team helped us a lot to assist with difficulties that came up during the upgrade.
We use Sinergify to sync opportunity records to a Jira board where other non-Salesforce users can interact with Jira objects. The installation was fairly straightforward and the Sinergify team was very responsive and helpful in getting us up and running quickly.
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