We use REST integration to build communication between the two systems. Data is then transferred from Jira to Zendesk.
Archives: Faq
Full FAQ details
Can I configure Sinergify myself?
Yes, you can configure Sinergify using the product set-up guide.
Can I push changes back from Jira to Zendesk?
Yes, all updates are synced bidirectionally between platforms.
Is it possible to sync comments and attachments between Zendesk and Jira?
Yes, Sinergify supports syncing of comments and attachments between Zendesk and Jira.
Can I restrict the ‘Issue type’ field for a particular project?
Not right now, but this feature is in our product roadmap.
Can I configure Jira comments coming into Salesforce as private rather than public?
Yes, you can configure Jira comments in Salesforce as public or private, and the same from Salesforce to Jira, i.e. public, private, or both.
Does Sinergify support custom Jira issue types and fields?
Yes, Sinergify supports custom Jira issue types and fields, except for third-party app fields.
Does the application provide real-time bidirectional sync or does it have to be done manually?
The application is fully bidirectional with auto-sync, with the option of controlling sync for comments and attachments manually, depending on business needs.
Can I automatically create a new Jira?
Yes, you can automatically create a new Jira if you fulfil certain criteria when you want to run that feature.
Are there features of Sinergify that Jira users can leverage?
Yes, apart from bidirectional data sync between the two platforms, Jira users can achieve the following with the help of our Jira plugin:
- Search for mapped Salesforce records and link them to a Jira ticket
- View details of Salesforce records
- View and post feeds, as well as case comments
