Yes, all updates are synced bidirectionally between platforms.
Archives: Faq
Full FAQ details
Can I configure Sinergify myself?
Yes, you can configure Sinergify using the product set-up guide.
Can I synchronize certain projects within Jira and leave others untouched (unsynchronized)?
Yes, this is possible with Sinergify.
How does data get synced between Jira and Zendesk?
We use REST integration to build communication between the two systems. Data is then transferred from Jira to Zendesk.
Is the integration on the Zendesk or Jira side?
The integration is on the Zendesk side, with minor configurations on the Jira side.
Can I create Jira Projects directly from Zendesk?
No, as of now, this feature is unavailable.
Can I pre-populate fields from Zendesk on the ‘Create Jira’ screen?
Yes, you can configure fields according to field mapping between Zendesk and Jira.
Can I create Jira records directly from Zendesk?
Yes, you can generate Jira tickets directly from Zendesk.
Can I pre-populate fields from Zendesk on the ‘Create Jira’ screen?
Yes, you can configure fields according to field mapping between Zendesk and Jira.
Is the integration on the Zendesk or Jira side?
The integration is on the Zendesk side, with minor configurations on the Jira side.