Why is Sinergify the Preferred Connector For Salesforce-Jira Integration?

Imagine this: A customer support rep receives a case in Salesforce about a critical product bug. They need engineering’s help, so they manually log the issue in Jira. 

Meanwhile, the customer follows up for an update, but the support agent has no visibility into engineering’s progress. Frustration builds, response times lag, and efficiency plummets.

Sounds familiar? You’re not alone. 70% ¹ of businesses experience inefficiencies due to disconnected tools, leading to miscommunication, delays, and unsatisfied customers.

Fortunately, there’s a solution that bridges this gap seamlessly. Let’s discuss it in more detail.

Sinergify – The Smartest Way to Integrate Salesforce & Jira

Sinergify eliminates silos by seamlessly syncing Salesforce and Jira — keeping support, engineering, and backend teams aligned in real time. Whether it’s a bug fix, feature request, or service ticket, Sinergify ensures that cross-team collaboration is effortless.

As a Salesforce-native solution, Sinergify is designed to integrate seamlessly within the Salesforce ecosystem, ensuring a smooth and efficient user experience. It is available on AppExchange, making it easy to deploy and manage within your existing Salesforce environment. Additionally, with its recent integration with Agentforce, Sinergify further enhances automation and productivity by enabling agents to access Jira-related insights directly from Salesforce.

Moreover, Sinergify offers compatibility with both Classic and Lightning Experience (LEX) in Salesforce, ensuring that organizations using different versions of the platform can benefit from its advanced integration capabilities without disruption. This flexibility makes it an ideal choice for businesses looking to streamline workflows, improve collaboration, and maximize efficiency across teams.

Unleashing Seamless Team Synergy and Productivity with Sinergify

Imagine a world where your support reps escalate a case to the engineering team without leaving Salesforce – or where sales gets real-time product updates straight from Jira. Sinergify makes it happen, syncing your teams with precision and cutting the chaos. Here’s how Sinergify transforms your workday:

1. Smarter Decisions with AI Assist

Struggling to dig up past cases? Sinergify’s AI Assist scans Salesforce records to find similar issues based on subject and description—fast. Agents get historical insights, suggested fixes, and even recommended Jira values, slashing resolution times and duplicate work. It’s like having a brilliant assistant who never sleeps.

2. Automated Workflows Within a Few Clicks

Why waste clicks on repetitive tasks? Sinergify automates workflows with triggers and post-functions. Escalate a high-priority case to the engineering team with one tap, or auto-create Jira issues when a new Salesforce record pops up. It’s efficient on autopilot, tailored to your rules.

3. Analytics & Reporting for Instant Access to Required Data

Need data to back your next move? Sinergify’s reporting pulls Jira issue details and custom fields into Salesforce reports—no hopping between platforms. Track adoption, spot bottlenecks, or build custom dashboards—all from where you already work.

4. Multiple Jira Instance Linking With Salesforce

Got multiple Jira instances? Sinergify links them all to your Salesforce Org, with multilingual support and customizable field mapping. Whether it’s syncing one project or ten, you control the flow.

However, Sinergify doesn’t stop at syncing teams—it takes integration to the next level by seamlessly connecting Salesforce Clouds with key Jira products, supercharging your productivity and transforming how your business operates.

Integrating Salesforce Clouds with Key Jira Products

Imagine your business tools teaming up like superheroes, boosting efficiency and making your workday a breeze. That’s exactly what you get when you combine Salesforce Clouds with key Jira products through Sinergify—the ultimate duo for productivity perfection!

• Picture this: Salesforce Service Cloud and Jira Software teaming up to turbocharge your case closure process. Support reps can escalate tricky cases to backend teams without ever leaving Salesforce. Plus, admins can set smart rules to prioritize issues, so your engineering team takes up the priority cases first.
• Then there’s Salesforce Service Cloud with Jira Core, turning your customer experience into a blockbuster hit. Teams can map out the customer journey, spotting golden opportunities to upsell or pitch add-ons—because who doesn’t love a well-timed upgrade?
• For the sales stars, Salesforce Sales Cloud and Jira Core bring the goods. Share slick product collaterals and industry insights with ease, leveling up your content game and sharpening that marketing edge.
• Need faster resolutions? Salesforce Sales Cloud and Jira Service Desk have your back. Support teams get VIP access to customer info, closing cases like champs while sniffing out the perfect moment to seal a deal.
• For the product pros, Salesforce Sales Cloud and Jira Software keep everyone in sync. Sales reps stay armed with the latest product docs, releases, and sneak peeks at what’s next — keeping them ahead of the curve.
• Want to wow your customers? Salesforce Experience Cloud and Jira Service Desk make it happen. Agents get lightning-fast info access, delivering resolutions so quick, your customers will think you’ve got superpowers.
• Finally, Salesforce Experience Cloud with Jira Software lets you build what your customers actually want. It’s like having a direct line to their wishlist, ensuring your products hit the mark every time.

Why Choose Sinergify Over Other Connectors?

When it comes to seamlessly integrating your Salesforce and Jira platforms, you’ll find a variety of options at your disposal—yet not all integrations deliver the same value. Here’s how Sinergify sets itself apart from the rest:

With Sinergify, you get complete control over how your data flows between Salesforce and Jira—without the hassle of manual updates or miscommunication.

Why is Sinergify the Ultimate Salesforce-Jira Connector?

Why Settle for Less? Choose Sinergify—The Connector that does it All!

Real-World Success: How Sinergify Transformed Customer Support

A leading provider of cloud-based applications, as well as a search experience cloud platform, was using Salesforce for customer relationship management and Jira to manage projects. They found it challenging to manage customer requests due to a lack of collaboration within the engineering team.

After implementing Sinergify, they saw:

• 70% drop in employee burnout
• 2x increase in opportunity conversion
• 50% reduction in manual work

Read more here.

Ready to Unite Your Teams?

Your customers don’t care about platform silos – they want results. Sinergify breaks down the walls, aligning support, sales, and engineering for a smoother, smarter operation. Built by Grazitti’s Salesforce-certified Jedis, it’s the connector that doesn’t just integrate—it elevates.

References:

1. Salesforce Research