Integrating Zendesk Support and Jira With Sinergify
Complete Data Sharing Control | 360° View From Support To Engineering
Check Out Sinergify on Zendesk Marketplace
Make a Bi-Directional Sync of Data Between
Zendesk and Jira with Sinergify
Zendesk and Jira integration creates a seamless flow between Zendesk Support tickets and Jira issues. When Zendesk and Jira are properly integrated, it can help bridge the gap between customer support and development teams. This can result in more efficient collaboration due to automatic information exchange.
Experts at Grazitti Interactive have developed a new custom Sinergify plugin – Zendesk and Jira connector. As the most comprehensive and adaptable synchronization tool for service desks and issue trackers, it synchronizes ticket data across Zendesk and Jira.
Challenges for Zendesk Support and Jira Users
Informational Silos
Duplicacy of Records
Incomplete Data in
Disparate Sources
Slower Handling of Customer Support Tickets
Use Cases of Zendesk – Jira Integration
Facilitated by Sinergify
Create a Jira Issue Using Zendesk
You can create Jira issues directly from the Zendesk Support tickets detail page.
Search and Link Jira Issues Using Zendesk
When linking a ticket to a Jira issue, you can search for Jira issues by using the “Key” or “Summary” fields. Users can search for Jira issues in specific projects.
Syncing Comments
Users can sync comments to Jira and have the option to manually add comments. They can also add custom comments to Jira issues without adding them to Zendesk tickets.
