Customer Support Team
Support Agents, Support Managers- One-click case escalation to your engineering team
- Higher case resolution rate
- Better SLA compliance
- Improved customer experience
Product Team
Product Manager, Head of Product Management,Product Specialist
- Direct access to Voice of the Customer (VoC)
- Improved collaboration with customer-facing teams
- Customer-centric product roadmap
Business Process Team
Process Managers, Jira Admin, SalesforceAdministrators, Scrum Masters, Project Managers
- Customizable to fit your business use cases
- Frictionless collaboration among various teams
- Smoother workflows within the organization
- Lower employee burn-out
Sales Team
Sales Agents, Sales Head- Complete view of the lead journey
- Better access to customer and prospect’s info
- First-hand availability of marketing collateral
- Faster lead closures
Engineering Team
Engineers, Engineering Head, Technical Architects,Product Owners
- Closed feedback loop
- In-sync release/version plans
- Aligned goals with the product team
- Easily prioritize issues to be resolved