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Q.Does Sinergify work with all versions of Jira?
A.Yes, it works well with all the Jira versions.
Q. What Salesforce editions does Sinergify work with?
A. Sinergify works well with all the Salesforce editions except for Salesforce Essentials.
Q. Is there a way to disable Sinergify for certain users?
A. Yes, this can be done with Salesforce permissions.
Q. What will be the user limit for a single instance?
A. The user limit for Sinergify is segmented into two parts according to its pricing:
  • For up to 30 users
  • For unlimited users
Q. Is the integration on the Salesforce side or Jira side?
A. The integration is on the Salesforce side with few configurations on the Jira side as well.
Q. Do you perform customizations if required?
A. Yes, we do perform customizations.
Q. What type of security is followed through the product?
A. We use token-based as well as username API token-based authentication for the integration. All the data will be directly synced between the two systems (Salesforce-Jira) without any third party involvement.
Q. How does the data get synced between Jira and SF CRM?
A. We have custom objects to store the data directly into Salesforce. With the help of REST integration, we create communication between the systems and the data is transferred from one to another.
Q. Is it possible to only synchronize certain Projects within Jira and leave the others untouched (unsynchronized)?
A. Yes, this is possible with Sinergify.
Q. Does Sinergify work with Jira Server and Jira Cloud?
A. Sinergify works with both versions of Jira.
Q. Can I configure Sinergify myself?
A. Yes, you can do it using our product set-up guide.
Q. How long does it take to configure Sinergify?
A. It takes around 2 hours to configure the product.
Q. Can we configure Sinergify based on our needs?
A. Sinergify has some built-in features to meet your business requirements that are configurable. If there are any additional features that are required then it can be done via customizations.
Q. Is there any way to configure Sinergify to adjust historical data as well?
A. It is not configured via the connector, but as a part of it we do it separately with our assisted implementation package.

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